Refund policy

CANCELLATION RIGHT & RETURNS WHEN SHOPPING WITH METERMETER

We want our customers to be satisfied with their purchase, so if for any reason you are not satisfied with the ordered item(s), you can return them and get a refund. 
We offer a 14-day full return policy from the day you receive your items. The return policy also applies to fabric ordered and cut to special measurements, but does not apply to cut remnants and discounted items.
For returns, you must always present a receipt or order confirmation. If you wish to cancel your purchase, you must notify this in writing by sending an email to shop@metermeter.dk. Please describe why you wish to return the item.
The products must be returned to METERMETER, and you must bear the costs of sending the item to METERMETER:

METERMETER
Storenorvej 17
8340 Malling
DENMARK

Returned items MUST be sent directly to the address above. Returned items sent to a pickup point or similar will be rejected.

CONDITIONS FOR RETURNS
The right of cancellation can only be exercised if the item is returned in substantially the same condition and quantity. The right of cancellation therefore lapses if you use the item in a way that clearly and significantly reduces the item’s sales value.
As the original packaging in some cases constitutes a significant part of the item’s value, it may mean that the item cannot be considered returned in substantially the same condition and quantity if the packaging does not follow, or is damaged.
Items you wish to return must be unused and in original, unbroken, and intact packaging. 

The responsibility for returned items passes to METERMETER upon receipt of the item. Pack the item securely and send it as an insured package with if you want tracking, insurance, and confirmation of receipt of the returned items. Remember to keep your shipping receipt as proof that the items have been sent and handed over to the shipping company. I
f you return the entire order, we will refund all payments received from you, including delivery costs. For uncollected packages or packages where receipt is refused, the return costs will be deducted from the amount refunded. Once we have received and approved the return, we will credit the purchase amount to the payment method you used when purchasing. It can take up to 14 days for the amount to be refunded to your account.

MISTAKES IN DELIVERY
If you receive an incorrect or damaged item, we will of course cover the shipping costs for both the original delivery and the return. Send an email to shop@metermeter.dk as soon as you discover the mistake so we can send/replace the item.

CANCELLATION RIGHT FOR DIGITAL PRODUCTS/PATTERNS
There is no cancellation right for digital items. By purchasing digital products/patterns and accepting our terms and conditions, you also accept that your 14-day cancellation right for the digital product lapses.